Strategies for Service Delivery Monitoring

2014/02/28

The basic function of any government is to provide public services to its citizens. Whether the issue is education, healthcare, security, water and sewage, or protecting the environment, government officials make decisions on how to allocate a country’s wealth to address such services. Check out the Nabz-Iran Introductory Primer of Public Service Responsibilities in Iran for more information how public services are delivered at the local level and who is responsible for them.

There are many ways to go about monitoring local service delivery, which can be adapted to a particular situation and context. Nabz-Iran provides information on two useful strategies for service delivery monitoring: citizen report cards and community scorecards.

Citizen report cards can provide citizens and government officials with information about how citizens perceive the quality of public services provided. The Nabz-Iran Strengthens and Challenges of a Citizen Reports Card describes some of the pros and cons of implementing a citizen report project to monitor service delivery.

The Community score card process is a participatory, community-based monitoring and evaluation tool that enables citizens to assess the quality of public services and empowers the public to voice their opinion and demand improved service delivery. The Nabz-Iran Strengthens and Challenges of a Community Scorecards describes some of the pros and cons of implementing a community score card project to monitor service delivery.

The Nabz-Iran Service Delivery Monitoring Pocket Guide is as an easy, portable reference tool for your monitoring efforts of the delivery of government services.