Service Delivery Monitoring: How to Hold Government Accountable


Think about your community. What functions well? What improvements would you like to see? How would your neighbors, family and friends answer those questions? We know that the government is responsible for providing basic services to citizens, like education, healthcare and roads. But how do we make sure that these services are really meeting our needs? Citizens can inform government about what policies they would like to see enacted, monitor decision making and implementation on an ongoing basis and report back to government if implementation of policies and service delivery are not responding to needs and priorities.

If you are someone who cares about your community and would like to know more about the role citizens can play in holding the government accountable to make things better, then this is the course for you. The Service Delivery Monitoring: How to Hold Government Accountable course will help you learn what you can do to monitor how well the government services respond to citizen needs.

The first lesson in this course will provide you with an overview of the role of citizens in holding government accountable, with a focus on various ideas and concepts related to monitoring the processes of decision makers. The second lesson will provide some guidance on how to conduct background research on your topic and how to develop support from your community and government officials for a monitoring effort. Lessons three and four will take you step-by-step through two different strategies for monitoring delivery of local services (such as education, healthcare, or sanitation) in your community on an ongoing basis.

The course is divided into four lessons:

At the end of each lesson you can take a short quiz to test what you have learned.

Course developed in support with the Global Dialogue on the Future of Iran (GDFI)

Course Audio: 
Audio icon Lesson One625.74 KB
Audio icon Lesson Two5.99 MB
Audio icon Lesson Three7.7 MB
Audio icon Lesson Four8.97 MB
Audio icon Lesson Five11.19 MB
Course Documentation: